Top BPO & RPO Call Center Staffing Companies in Latin America 2026

US companies searching for call center staffing companies in Latin America usually find the same ten or fifteen names, all sorted by size instead of by fit. That is the wrong sort. 

A call center staffing or business process outsourcing (BPO) provider sells you seats in a shared operation it runs and owns. 

A Recruitment Process Outsourcing (RPO) partner does something different: it embeds a dedicated recruiting team inside your company and builds a team that reports to you, sits in your systems, and belongs to you, not to a vendor's shared floor. 

Both models are legitimate. They solve different problems. 

This guide ranks the firms US companies actually consider for call center work in Latin America in 2026, explains which model each one runs, and makes the case for when an owned, embedded team beats a leased one. 

Latin America is not on this list as a discount option. It is on this list because the region has a deep bench of experienced, English-proficient customer operations talent working in US-aligned time zones, and the companies that win here are the ones that hire for quality first.

Quick TL;DR: Which Type of Call Center Partner Is Each Company? 

RPO vs. BPO: The Distinction That Matters More Than the Ranking

Before comparing firms, understand what you are actually buying, because the label matters less than the model underneath it.

All three models appear on this list because buyers searching for call center staffing companies in Latin America may encounter each of them. 

If you want a deeper explanation of the hiring model, see RPO vs. Staffing and What is Recruitment Process Outsourcing (RPO). These distinctions matter because a BPO and an RPO can solve the same capacity problem while creating very different ownership, management, and knowledge-retention outcomes. 

Country fit is not one-size-fits-all across Latin America

For buyers evaluating nearshore call center outsourcing, country fit can matter as much as vendor fit. 

Latin America contains distinct labor markets, language profiles, time-zone advantages, and talent pools, so buyers should evaluate the city and country behind each delivery model rather than treating the region as one market. 

Source: Public vendor and industry-directory profiles reviewed for this article, cross-referenced with Lupa's country intelligence. 

Confidence: directional, treat as a starting map rather than a benchmark.

Read more on: How to hire in Colombia and How to hire in Honduras. These guides add hiring context beyond vendor-level coverage.

Top Call Center Staffing Companies in Latin America for 2026 

1. Lupa (RPO, embedded model)

Lupa is a Latin America-focused recruiting partner that builds call center and customer support teams for US companies through Recruitment Process Outsourcing. 

Instead of leasing you seats in a shared operation, Lupa embeds dedicated recruiters inside your company through RPO solutions, working in your applicant tracking system, joining your Slack, and reporting on your metrics. 

Clients keep 97 percent retention on Lupa placements, see candidates delivered in under 21 days, and Lupa is ranked among the Top 50 Recruitment Firms in North America (Atlas, 2026). The model fits companies that want to own their call center team the way they would own an in-house team, not rent one.

2. Atento (BPO, large-scale)

Atento is the largest customer relationship management and BPO provider headquartered in Latin America, with operations across more than a dozen countries in the region, including Mexico, Colombia, Brazil, and Argentina, alongside a global footprint. 

It serves large enterprise clients in telecom, banking, and retail with full outsourced call center services and voice and digital contact center operations. Atento fits companies that need large, established BPO capacity and are comfortable with a traditional seat-lease relationship rather than an embedded team.

3. Horatio (BPO, boutique CX)

Horatio is a New York-headquartered customer experience outsourcer with delivery centers in the Dominican Republic and Colombia, serving startups and high-growth companies in SaaS, e-commerce, and fintech. It has built its brand around an employee-first culture and bespoke CX programs rather than high-volume, low-touch call handling. Horatio suits companies that want a boutique BPO relationship with a single, US-headquartered point of contact.

4. itel (BPO, Caribbean and Central America)

itel is a Jamaica-founded BPO with delivery centers across the Caribbean and Central America, including Honduras, Guyana, and Colombia, and describes itself as the largest homegrown customer experience partner in the region. 

It runs both voice and non-voice programs and has invested in its own AI-assisted operations platform. itel fits buyers who want an established, multi-country nearshore footprint from a single provider.

5. Callzilla  (BPO, Hispanic market specialist)

Callzilla is a Florida-headquartered BPO with a delivery center in Bogota, Colombia, focused on English- and Spanish-speaking customer service for brands in health and beauty, finance, telecom, and fashion. 

It markets itself on first-call resolution and quality over volume. Callzilla is a fit for US brands that specifically need strong bilingual Hispanic-market coverage from a US-based management team.

6. TDS Global Solutions  (BPO, Central America nearshore)

TDS Global Solutions operates and markets call center outsourcing capacity across Central American nearshore hubs, with a particular focus on Honduras and Nicaragua, citing the region's bilingual talent pools and US-aligned time zones. 

It serves healthcare, financial services, retail, and hospitality clients with omnichannel phone, chat, and email programs. TDS fits buyers specifically targeting Central American nearshore delivery over South American options.

7. Protel BPO  (BPO, Belize nearshore)

Protel BPO is a Belize-based nearshore contact center serving retail, travel, and healthcare clients with native English-speaking agents, a natural fit given Belize is the only English-speaking country in Central America. 

It has operated for over a decade and markets a low-turnover, open-door management culture as a differentiator. Protel fits smaller and mid-sized US companies that want a single-country, English-first nearshore partner close to the US Gulf Coast.

8. GGA Solutions  (BPO, Mexico and Central America)

GGA Solutions is a boutique BPO headquartered in Tijuana, Mexico, with additional operations in Honduras, serving US companies in retail, finance, and telecommunications with multilingual customer service, technical support, and back-office staffing. 

It positions itself as a smaller, culture-forward alternative to the largest BPOs. GGA fits companies that want a boutique Mexico or Central America nearshore partner rather than a large multi-country operator.

9. Call Force Global  (BPO, Caribbean and Colombia nearshore)

Call Force Global is a nearshore BPO running call center and virtual assistant programs out of Jamaica, Trinidad, and Colombia, serving US healthcare, insurance, SaaS, and home services clients with voice, email, and SMS programs. 

Its footprint spans both Caribbean and Latin American delivery sites. It fits smaller US buyers who want a single nearshore partner covering both outbound sales and inbound support programs.

10. CustomerServ  (Advisory and brokerage)

CustomerServ is a US-based call center advisory firm that does not run its own delivery centers. Instead, it maintains a vetted network of BPO partners across Latin America and the Caribbean, including Nicaragua, and matches US companies with a shortlist based on their program needs. 

CustomerServ fits buyers who want an independent guide through the BPO vendor market rather than a single point of delivery.

11. Outsource Consultants  (Advisory and brokerage)

Outsource Consultants is a Minnesota-based, vendor-neutral call center advisory firm that matches US companies with BPO partners from a large vetted database spanning Latin America and other regions. 

It does not operate agents directly and is compensated by the BPOs it places clients with rather than by the client. It fits buyers early in vendor selection who want a broker to narrow a large BPO market before they run their own evaluation.

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Which Call Center Staffing Model Fits Your Company?

Use this three-part framework before comparing call center staffing solutions. It keeps the decision focused on operating needs instead of treating every provider as interchangeable.

1. Choose a BPO when you need a provider to manage the agents, training, scheduling, and day-to-day service delivery. This works well for a company that wants operational capacity without building the full support-management layer internally.

2. Choose RPO when support hiring is recurring, and you already have, or plan to build, internal management. Define the role profile and hiring scorecard first, then sequence team-lead, quality, or training capability ahead of larger frontline cohorts so the team can scale with clear standards.

3. Choose an advisor when you have decided to outsource the operation but need help comparing call center outsourcing companies across locations, capabilities, security requirements, and service models.

Three simple operating scenarios show the difference:

1. An early-stage company testing a new support channel may prefer a BPO so it can add managed capacity without building a full internal operating structure.

2. A scaling SaaS company with a support manager and recurring bilingual hiring may prefer RPO so it can build an owned team and preserve product knowledge inside the company.

3. An enterprise entering a new nearshore market may use an advisor first if it knows it wants BPO capacity but needs help narrowing providers before procurement.

For role design, use the BLS Occupational Outlook: Customer Service as a baseline for common customer service responsibilities, then adapt the profile to your product, channels, language needs, systems, and quality standards.

Frequently Asked Questions

What is the difference between a call center BPO and an RPO in Latin America?

A BPO leases you seats in a team it hires, manages, and owns, so your program competes for attention against every other client on the floor. An RPO, Recruitment Process Outsourcing, embeds a dedicated recruiting team inside your company that builds a team reporting to you, in your systems, that you own from day one.

Is Latin America a good region for call center staffing?

Yes, primarily for time-zone alignment, English proficiency, and a deep bench of experienced customer operations talent, not primarily for low cost. Buyers who treat it purely as a discount play tend to end up with the churn and quality problems that come from underpaying for the role.

Which Latin American country is best for call center outsourcing?

It depends on the program. Colombia has the deepest overall BPO talent pool and is the most common starting point. Central American and Caribbean hubs like Honduras and the Dominican Republic stand out for English fluency. Brazil is a separate, Portuguese-speaking market and should only be staffed with a Brazil-native team.

Should I hire a BPO or use an advisory firm to find one?

An advisory or brokerage firm, such as CustomerServ or Outsource Consultants, is useful if you have not yet narrowed the BPO market and want a vetted shortlist. If you already know you want an owned team rather than a leased one, that decision points you toward an RPO partner instead of a broker.

How much does it cost to build a call center team in Latin America?

Cost depends heavily on role seniority, English requirement, and country, and it should never be the first number you optimize. Companies already gain a structural cost advantage by hiring in the region; the mistake is stretching for the maximum discount instead of using part of that advantage to hire someone who stays.